factual

If Deka Lash assigns a phone number to the Franchised Business, who is responsible for the cost?

Deka_Lash Franchise · 2024 FDD

Answer from 2024 FDD Document

Franchisee agrees to pay all amounts pertaining to the use of the Listings incurred by it when due. Upon expiration or termination of the Agreement for any reason, Franchisee's right of use of the Listings shall terminate. In the event of termination or expiration of the Agreement, Franchisee agrees to pay all amounts owed in connection with the Listings, including all sums owed under existing contracts for telephone directory advertising and to immediately at Franchisor's request, (i) take any other action as may be necessary to transfer the Listings and numbers to Franchisor or Franchisor's designated agent, (ii) install and maintain, at Franchisee's sole expense, an intercept message, in a form and manner acceptable to Franchisor on any or all of the Listings; (iii) disconnect the Listings; and/or (iv) cooperate with Franchisor or its designated agent in the removal or relisting of any telephone directory or directory assistance listing, Internet directory, website or advertising, whether published or online.

Franchisee agrees that Franchisor may require that all telephone numbers and telephone and internet equipment and service must be owned or provided by Franchisor or a supplier approved by Franchisor and that Franchisor has the right to require Franchisee to "port" or transfer to Franchisor or an approved call routing and tracking vendor all phone numbers associated with the Franchised Business or published in any print or online directory, advertisement, marketing or promotion associated with the Marks.

Source: Item 23 — RECEIPT (FDD pages 63–234)

What This Means (2024 FDD)

According to Deka Lash's 2024 Franchise Disclosure Document, the franchisee is responsible for the costs associated with phone numbers assigned to the franchised business. Specifically, Deka Lash may require that all telephone numbers and equipment be owned or provided by Deka Lash or an approved supplier. In this case, Deka Lash has the right to require the franchisee to transfer all phone numbers associated with the franchised business to Deka Lash or an approved vendor.

This means that as a Deka Lash franchisee, you may be required to use phone services provided or approved by Deka Lash. You will likely incur the costs for these services. This policy ensures that Deka Lash maintains control over branding and customer communication.

It is important to note that upon termination or expiration of the franchise agreement, the franchisee must transfer all listings and numbers to Deka Lash or their agent. The franchisee is also responsible for paying all outstanding amounts related to these listings, including telephone directory advertising costs. This includes installing an intercept message on the listings at the franchisee's expense, if requested by Deka Lash.

Disclaimer: This information is extracted from the 2024 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.