What is a Deka Lash franchisee's responsibility regarding employee training?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
- 6.7 Employee Training. You shall train your employees to competently and professionally carry out their duties and offer excellent customer service.
You shall ensure that your employees have any training, licenses, or certifications required by applicable law.
You are solely responsible for hiring, firing, compensating, paying applicable payroll taxes and day-to-day supervision and control over your employees.
- 6.16 Employees.
You are exclusively responsible to train and make sure your employees and independent contractors meet the standards, specifications and procedures outlined in the Operations Manual.
You will hire only efficient, competent, sober, and courteous employees for
the conduct of the franchised business and will pay their wages, commissions, piece work and any other compensation justly due with no liability on our part.
- F.
You are responsible to train and to make sure your employees and independent contractors meet the standards, specifications and recommendations outlined in the Operations Manual, including those related to appearance, customer service, background checks, and drug testing (as applicable).
You are required to hire and maintain sufficient staff in order to handle customer volume at all times.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to the 2024 Deka Lash Franchise Disclosure Document, franchisees are responsible for training their employees to competently and professionally perform their duties while providing excellent customer service. This includes ensuring employees have the necessary training, licenses, or certifications required by law.
The Deka Lash franchisee is also responsible for ensuring that employees and independent contractors meet the standards, specifications, and procedures outlined in the Operations Manual. These standards include appearance, customer service, background checks, and drug testing, where applicable. The franchisee must hire sufficient staff to handle customer volume at all times.
Furthermore, the franchisee is exclusively responsible for monitoring the scheduling, performance, efficiency, and efficacy of employees and independent contractors, making adjustments to improve their results. The franchisee is also responsible for paying wages, commissions, and any other compensation justly due to employees, while complying with all state and federal laws related to employment. Deka Lash will not be held liable for the franchisee's employment practices.