Is a Deka Lash franchisee required to use specific software and computer systems?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
primary owner responsible for your business and communication with us. The Principal Owner must have authority over all transactions and dealings related to your studio and must have power to create binding agreements with us.
- (d) Ethics. You must remain in compliance with our Ethics Program, including our Code of Conduct, at all times. This is as outlined in our Operations Manual.
- 6.10 Furniture, Fixtures, Equipment and Supplies. You agree to use furniture, fixtures, equipment, and supplies as we specify to operate the franchise.
- 6.11 Software, Licenses and Computer Systems. You are required to purchase or use such software, subscriptions, licenses, tablets, computer systems and equipment to operate your Franchised Business as we may specify. All such software, subscriptions, licenses, tablets, computer systems and equipment will conform to our specifications as adopted from time to time. You acknowledge and agree that we may update, modify, or otherwise make changes to our software, subscriptions, licenses, tablets, computer systems and equipment specifications and that, in the event of any updates, modification, or other changes in, or additions to, our specifications, you will promptly modify, replace or add to your existing software, subscriptions, licenses, tablets, computer systems and equipment at your sole expense.
- 6.12 Telephone Number. You agree to maintain a dedicated telephone number for your Franchised Business. You must reimburse us for the actual cost of any phone number we assign to your Franchised Business and pay for ourselves.
- 6.13 Brand Image and Remodeling. You agree to keep your Franchised Business clean, attractive and well maintained in order to uphold the image and goodwill of our franchise system
and in compliance with the Operations Manual. You agree that your studio layout must be approved by us and that all studio stations, flooring, furniture, cabinets, chairs, stools, mirrors, decorations, signage, other items, and colors must be as specified by us. You agree to remodel your Franchised Business if and when we request, at your cost, pursuant to our guidelines at the time. However, we will not require you to do a full remodel of your Franchised Business more than once every ten years. You acknowledge and agree that we may update, modify, or otherwise make changes to our artwork, furniture, fixtures, and equipment specifications and that, in the event of any updates, modification or other changes in or additions to our artwork, equipment, or other specifications, you will promptly modify, replace or add to your existing furniture, fixtures, and equipment at your sole expense.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, franchisees are required to purchase or use specific software, subscriptions, licenses, tablets, computer systems, and equipment to operate their franchised business as specified by Deka Lash. These systems must conform to Deka Lash's specifications, which may be updated from time to time. Franchisees are responsible for the costs associated with these systems, including the Point-of-Sale (POS) system, electronic signing software, and other required software subscriptions or licenses.
Deka Lash franchisees must subscribe to and use the Point-of-Sale, client management, scheduling, and other software systems that Deka Lash specifies. Franchisees are also required to use furniture, fixtures, equipment, and supplies as specified by Deka Lash to operate the franchise. Furthermore, franchisees must communicate with Deka Lash, other franchisees, and customers using established communication guidelines, systems, and forms. They are prohibited from using the software for any purpose other than those associated with Deka Lash, the System, and their franchise.
These requirements extend to computer hardware and software, including the point-of-sale software, which Deka Lash may change at any time, requiring franchisees to convert to the new system at their own expense. Franchisees must also have anti-virus, firewall, and spyware programs, as well as Microsoft Office software. Deka Lash may charge a license fee for some or all of the licenses granted and may receive compensation as a reseller of these licenses, with the list of licenses and fees maintained in the Operations Manual. Failure to report cash or other payments through the Point-of-Sale account may result in a fine of $750 per occurrence and a declaration of default.
This means that a prospective Deka Lash franchisee must be prepared to invest in and maintain specific technology systems dictated by the franchisor. These systems are essential for operations, client management, and communication within the Deka Lash network. The franchisee bears the financial responsibility for initial purchases, ongoing subscriptions, and any required updates or changes to these systems. The franchisor retains the right to modify these requirements, potentially leading to additional costs for the franchisee. Compliance with these technology standards is critical, as failure to adhere to them can result in fines and potential default of the franchise agreement.