For a Deka Lash franchise, is participation in the Customer Service Center optional?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Customer Service Center. We, an affiliate or a third party we designate may provide a customer service center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. The fee is as specified in the Operations Manual.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 27–30)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, participation in the Customer Service Center is currently required. The Customer Service Center, provided by Deka Lash, an affiliate, or a designated third party, assists with inbound inquiries, appointment setting, memberships, customer service, follow-up, outbound sales, campaigns, and other services. Franchisees must participate if required by Deka Lash and agree to pay all reasonable fees imposed by the provider for these services. Franchisees may also be required to use a specific telephone number, phone, or VOIP system specified by Deka Lash. Currently, Deka Lash requires franchisees to use the Customer Service Center, and the fee is specified in the Operations Manual.
This requirement means that prospective Deka Lash franchisees must factor in the cost of these services when evaluating the financial viability of the franchise. The fees associated with the Customer Service Center will impact the franchisee's operating expenses, and it is crucial to understand how these fees are structured and what services are included. The Operations Manual should provide detailed information on these costs.
It is important to note that while participation is currently mandatory, Deka Lash reserves the right to change this requirement. Franchisees should stay informed about any updates to the Operations Manual and any communications from Deka Lash regarding the Customer Service Center. If the requirement changes in the future, franchisees may have the option to manage these services independently, but for now, it is a mandatory aspect of operating a Deka Lash franchise.