Where can the fee for the Deka Lash Customer Service Center be found?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Customer Service Center. We, an affiliate or a third party we designate may provide a customer service center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. The fee is as specified in the Operations Manual.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 27–30)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, franchisees may be required to participate in a customer service center provided by Deka Lash, an affiliate, or a designated third party. This center assists with inbound inquiries, appointment setting, memberships, customer service, follow-up, outbound sales, campaigns, and other services. If Deka Lash requires participation, franchisees must pay all reasonable fees imposed by the provider for these services.
The FDD specifies that Deka Lash currently offers a Customer Service Center and requires franchisees to use it. However, the exact fee for this service is not detailed in this section of the FDD. Instead, the document states that the fee is specified in the Operations Manual.
Prospective Deka Lash franchisees should carefully review the Operations Manual to understand the costs associated with the Customer Service Center. This is a mandatory service, so understanding the fee structure is crucial for budgeting and financial planning. Franchisees should also inquire about any potential changes to the fee structure or the services provided by the Customer Service Center, as these could impact their operational costs and overall profitability.