Is Deka Lash currently requiring franchisees to use a Customer Service Center?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Customer Service Center. We, an affiliate or a third party we designate may provide a customer service center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. The fee is as specified in the Operations Manual.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 27–30)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Deka Lash currently requires franchisees to use its Customer Service Center. Deka Lash, an affiliate, or a third party that Deka Lash designates may provide a customer service center to assist with inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services.
If Deka Lash requires participation in the customer service center, franchisees must agree to pay all reasonable fees imposed by the provider for those services. Franchisees may also be required to use a specific telephone number, phone, or VOIP system that Deka Lash specifies. The fees associated with the Customer Service Center are specified in the Operations Manual.
This requirement means that prospective franchisees must factor in the cost of these services when evaluating the potential profitability of a Deka Lash franchise. It is important to review the Operations Manual carefully to understand the full scope of services provided and the associated fees. Franchisees should also inquire about the performance metrics of the Customer Service Center, such as appointment conversion rates and customer satisfaction scores, to assess its value.