What is the current monthly fee for the Deka Lash Customer Service Center?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
| Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Customer | As specified in the Operations Manual. Presently $600 per month but we reserve the right to modify this at any time, based on any addition of software, personnel, or other expenses incurred necessary to continue providing or improving the service. | Monthly. | We, an affiliate or a third party we designate may provide a Customer Service Center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. |
| Service Center | |||
| Fee |
Source: Item 6 — OTHER FEES (FDD pages 15–23)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, franchisees must pay a monthly fee for the Customer Service Center. The current fee is $600 per month, though Deka Lash reserves the right to modify this fee at any time. Such modifications would be based on the addition of software, personnel, or other expenses necessary to continue providing or improving the service.
The Customer Service Center, which may be operated by Deka Lash, an affiliate, or a designated third party, assists with inbound inquiries, appointment setting, memberships, customer service, follow-up, outbound sales, campaigns, and other services. Deka Lash requires franchisees to participate in the customer service center and to pay all reasonable fees imposed by the provider for these services.
Furthermore, Deka Lash may require franchisees to use a specific telephone number, phone, or VOIP system. This fee is separate from other fees detailed in Item 6, such as the Technology Fee ($199-$399 per month) and Computer & Software Fees ($259/month).