Can Deka Lash change the Secret Shopper Fee?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
- 4.30 Secret Shopper Fee. You agree to pay us or our required vendor to secretly evaluate your location and staff.
This involves us or our vendor purchasing services from you, which you also agree to reimburse us for.
The Secret Shopper Fee is specified in the Operations Manual.
We reserve the right to change this Secret Shopper Fee as the costs to evaluate your location changes.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to the 2024 Deka Lash Franchise Disclosure Document, Deka Lash reserves the right to change the Secret Shopper Fee. The Secret Shopper Fee is paid by the franchisee to Deka Lash or a required vendor to evaluate the franchisee's location and staff secretly. This involves Deka Lash or its vendor purchasing services from the franchisee, for which the franchisee will be reimbursed. The specific amount of the Secret Shopper Fee is detailed in the Operations Manual.
Deka Lash retains the right to modify this fee as the costs to evaluate a franchisee's location change. This means that the amount franchisees pay for these evaluations can fluctuate based on the expenses Deka Lash incurs to conduct them.
As the Secret Shopper Fee is specified in the Operations Manual, prospective franchisees should review the manual carefully to understand the current fee structure and how it might change over time. Franchisees should also inquire about the typical frequency and cost of secret shopper evaluations to budget accordingly.