Can Deka Lash change the required computer hardware or software for franchisees?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Computers and Software. You must purchase such computer hardware and subscribe to and use the Point-of-Sale, client management and scheduling, and other software systems that we specify. You will execute and be bound by all software licenses we require. We may change the computer hardware or software (including the point-of-sale software and facilities software) at any time and you are required to convert to the new system.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 27–30)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Deka Lash can change the required computer hardware or software at any time, and franchisees are required to convert to the new system. This includes the Point-of-Sale, client management and scheduling, and other software systems that Deka Lash specifies. Franchisees must also execute and adhere to all software licenses required by Deka Lash.
This requirement means that a Deka Lash franchisee must be prepared to invest in new hardware or software if Deka Lash decides to implement a new system. This could involve unexpected costs and time spent learning new systems. It is a fairly common practice in franchising for franchisors to mandate technology updates to maintain brand consistency and operational efficiency across all locations.
Prospective franchisees should inquire about the typical frequency and cost of these technology updates to better understand the potential financial impact on their business. It would also be prudent to ask about the process for transitioning to new systems and the support Deka Lash provides during such transitions.