Is Deka Lash or any affiliated party obligated to provide ongoing maintenance for the computer systems?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
system at your expense. We also require that you use QuickBooks Online for your financial record keeping.
These items can be purchased for approximately $2,000- $5,000. Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–40)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, neither Deka Lash nor its affiliates or any third party is obligated to provide ongoing maintenance, repairs, upgrades, or updates for the computer systems used in the franchise. The franchisee is responsible for maintaining their computer systems in good working order and must replace, update, or upgrade hardware systems as required by Deka Lash.
The initial investment for these computer systems is estimated to be between $2,000 and $5,000. The estimated annual cost for optional or required maintenance, updating, upgrading, or support contracts for these systems is approximately $1,000.
This means a Deka Lash franchisee should budget not only for the initial purchase of computer hardware and software but also for ongoing maintenance and potential upgrades. The franchisee bears the full financial responsibility for keeping these systems operational and compliant with Deka Lash's requirements. This is a fairly standard arrangement in franchising, where the franchisee typically handles their own IT maintenance, but it's important to factor these recurring costs into the overall business plan.