Under what circumstances might Deer Solution require a franchisee or their operating manager to participate in supplemental training?

According to Deer Solution's 2025 Franchise Disclosure Document, the term "Supplemental Training" and "Supplemental Training Fee" are defined and set forth in Article 4.A. of the agreement. However, the document does not specify the exact circumstances that would necessitate supplemental training for a franchisee or their operating manager.

While the FDD mentions the requirement for an appointed Managing Owner or Operating Manager to attend and successfully complete the initial Training Program within specified timeframes (60 days of appointment), it does not detail situations that would trigger additional or supplemental training beyond the initial program. The document outlines various obligations and standards for franchisees and their staff, but it remains unclear how Deer Solution would determine the need for, or the content of, any supplemental training.

A prospective Deer Solution franchisee should seek clarification from the franchisor regarding the specific conditions under which supplemental training might be required. Understanding the potential costs, content, and frequency of such training is crucial for budgeting and operational planning. It would also be prudent to inquire about the criteria used to assess the need for supplemental training and the consequences of not complying with such requirements.