Under what circumstances is a Deer Solution franchisee required to attend refresher or system-wide training courses?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
14.D. DEATH OR DISABILITY OF FRANCHISEE OR AN OWNER
- (1) If Franchisee is an individual and not a Corporate Entity, upon the death or permanent disability of Franchisee, the executor, administrator, conservator, or other personal representative of Franchisee, must appoint a manager that meets the equivalent of an Operating Manager within a reasonable time, which shall not exceed 30 days from the date of death or permanent disability.
The appointed manager (as applicable) must serve and qualify as an Operating Manager and attend and successfully complete the Training Program within 60 days of the appointment.
If Franchisee's Deer Solution Business is not being managed by a Franchisor approved Operating Manager (as applicable) within 30 days after such death or permanent disability, Franchisor is authorized, but is not required, to immediately appoint a manager to maintain the operations of Franchisee's Deer Solution Business for, and on behalf of, Franchisee at Franchisee's sole costs until an approved Operating Manager is able to assume the management and operation of Franchisee's Deer Solution Business.
Franchisor's appointment of a manager for Franchisee's Deer Solution Business does not relieve Franchisee of its obligations under this Agreement, including this Article 14.D., or constitute a waiver of Franchisor's right to terminate this Agreement pursuant to Article 16, below.
At all times, including while Franchisee's Deer Solution Business may be managed by Franchisor's appointed manager, Franchisor shall not be liable for any debts, losses, costs, or expenses incurred in the operations of Franchisee's Deer Solution Business or to any creditor of Franchisee for any products, materials, supplies, or services purchased by Franchisee's Deer Solution Business.
Franchisor has the right to charge a Management Service Fee for such management services and may cease to provide management services at any time.
- (2) If Franchisee is a Corporate Entity, upon the death or permanent disability of Franchisee's Managing Owner, the remaining Owners within a reasonable time, which shall not exceed 30 days from the date of death or permanent disability, must appoint a new Managing Owner that is approved by Franchisor.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to the 2025 Deer Solution Franchise Disclosure Document, if a franchisee is an individual and not a corporate entity, upon their death or permanent disability, the executor, administrator, conservator, or other personal representative must appoint a manager that meets the equivalent of an Operating Manager within a reasonable time, not exceeding 30 days from the date of death or permanent disability. The appointed manager must then attend and successfully complete the Training Program within 60 days of their appointment.
If the Deer Solution business is not managed by a Franchisor-approved Operating Manager within 30 days after the death or permanent disability, Deer Solution is authorized to appoint a manager to maintain the business on behalf of the franchisee until an approved Operating Manager can assume management. The franchisee is responsible for the costs associated with this interim management. However, Deer Solution's appointment of a manager does not relieve the franchisee of their obligations under the agreement.
If the franchisee is a corporate entity and the Managing Owner dies or becomes permanently disabled, the remaining owners must appoint a new Managing Owner approved by Deer Solution within 30 days. This ensures the continued operation of the Deer Solution franchise under approved management, maintaining the standards and obligations set forth in the franchise agreement.