Who is responsible for the ongoing training of employees after the initial Deer Solution Training Program is completed?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
At all times, Franchisee's Deer Solution Business shall: (a) be operated within Franchisee's Operating Territory, excluding Closed Markets; (b) be operated from an approved Administrative Office located within the Operating Territory; (c) exclusively offer, sell and provide the Approved Services and Products in accordance with Franchisor's standards, specifications, and requirements; (d) ensure that the Approved Services and Products are only offered and provided by Franchisee through employees and/or Owners that have, to Franchisor's satisfaction, completed the training requirements and Training Programs required by Franchisor; (e) exclusively use, maintain, and, stock in inventory, the System Supplies in such quantities as designated by Franchisor; (f) exclusively purchase the System Supplies from the supplier and/or suppliers, vendor and/or vendors approved by Franchisor and designated by Franchisor, in Franchisor's Reasonable Business Judgment; (g) be exclusively managed and operated by Franchisee or, if Franchisee is a Corporate Entity, Franchisee's Managing Owner; (h) maintain the necessary licenses and permits and, those licenses and permits required, and/or recommended by Franchisor, for Franchisee's development, ownership, and operation of the Franchised Business; (i) exclusively provide and, if applicable, deliver, the Approved Services and Products from Deer Solution Service Vehicles; and (j) be operated in conformity with Franchisors standards, specifications, criteria and requirements as set forth by Franchisor in the Operations Manual as such Operations Manual exists as of the Effective Date of this Agreement and as the Operations Manual may be modified and supplemented from time to time in the future by Franchisor, in Franchisor's Reasonable Business Judgment.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to the 2025 Deer Solution Franchise Disclosure Document, the franchisee is responsible for ensuring that their employees and/or owners complete the required training programs to the franchisor's satisfaction. Specifically, the franchisee must ensure that anyone offering or providing approved services and products has met Deer Solution's training requirements.
This means that after the initial training program, it is up to the Deer Solution franchisee to manage and maintain the ongoing training of their staff. This includes making sure new hires receive the necessary training and that existing employees stay up-to-date with any changes to service protocols or product offerings. The franchisor sets the standards and requirements for training, but the franchisee is responsible for implementing and enforcing those standards within their business.
This requirement is typical in franchising, as the franchisor needs to ensure consistent quality and service across all locations. By placing the responsibility on the franchisee, Deer Solution ensures that each local business is actively involved in maintaining the skills and knowledge of its workforce. This also allows franchisees to tailor some training aspects to their specific local needs, while still adhering to the overall brand standards.
Prospective franchisees should inquire with Deer Solution about the specific requirements and resources available for ongoing employee training. Understanding the time and cost involved in maintaining these training standards is crucial for assessing the overall investment and operational demands of the franchise.