Is Deer Solution responsible for maintaining the Business Management System?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor reserves the right to modify and designate alternative Business Management Systems as Franchisor determines in Franchisor's Reasonable Business Judgment.
At all times, Franchisor shall possess direct live access and storage based access to the Business Management System for the Franchised Business and to Franchisee's Business Management System Data.
- "Business Management System Data" refers to and means the forms, data, tools, customer information, inventory and sales information that: (a) is pre-populated or entered into the Business Management System utilized by Franchisee; (b) is entered (whether by Franchisor or Franchisee) into the Business Management System utilized by Franchisee; and/or (c) is recorded, stored and/or maintained by the Business Management System in connection with the management and operations of the Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to Deer Solution's 2025 Franchise Disclosure Document, Deer Solution reserves the right to modify and designate alternative Business Management Systems as it determines necessary. Deer Solution also has direct access to the Business Management System and the franchisee's Business Management System Data. The Business Management System includes forms, data, tools, customer information, inventory, and sales information that is pre-populated or entered into the system.
This means that Deer Solution has the authority to change the software or systems used to manage the business. They also have the right to access all the data within the system, which includes sensitive business information.
For a prospective franchisee, this indicates that Deer Solution maintains control over the technology used in the franchise and can make changes to it. While this could ensure that franchisees are using the most up-to-date and efficient systems, it also means that franchisees may be required to adapt to new systems or software that Deer Solution implements. The franchisee should inquire about the frequency of these changes, the costs associated with adapting to new systems, and the support Deer Solution provides during these transitions.