Who is responsible for decisions regarding hiring, firing, and training of employees at a Deer Solution franchise?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
in conformity with Franchisor's standards and specifications and as otherwise required by Franchisor in the Operations Manual; (e) have obtained the necessary licenses and permits to operate the Franchised Business; and (f) have obtained Franchisor's written consent to open.
3.B. OPERATIONS OF THE FRANCHISED BUSINESS
At all times, Franchisee's Deer Solution Business shall: (a) be operated within Franchisee's Operating Territory, excluding Closed Markets; (b) be operated from an approved Administrative Office located within the Operating Territory; (c) exclusively offer, sell and provide the Approved Services and Products in accordance with Franchisor's standards, specifications, and requirements; (d) ensure that the Approved Services and Products are only offered and provided by Franchisee through employees and/or Owners that have, to Franchisor's satisfaction, completed the training requirements and Training Programs required by Franchisor; (e) exclusively use, maintain, and, stock in inventory, the System Supplies in such quantities as designated by Franchisor; (f) exclusively purchase the System Supplies from the supplier and/or suppliers, vendor and/or vendors approved by Franchisor and designated by Franchisor, in Franchisor's Reasonable Business Judgment; (g) be exclusively managed and operated by Franchisee or, if Franchisee is a Corporate Entity, Franchisee's Managing Owner; (h) maintain the necessary licenses and permits and, those licenses and permits required, and/or recommended by Franchisor, for Franchisee's development, ownership, and operation of the Franchised Business; (i) exclusively provide and, if applicable, deliver, the Approved Services and Products from Deer Solution Service Vehicles; and (j) be operated in conformity with Franchisors standards, specifications, criteria and requirements as set forth by Franchisor in the Operations Manual as such Operations Manual exists as of the Effective Date of this Agreement and as the Operations Manual may be modified and supplemented from time to time in the future by Franchisor, in Franchisor's Reasonable Business Judgment.
3.C. FRANCHISEE'S ADMINISTRATIVE OFFICE
Franchisee must operate the Franchised Business from an Administrative Office that conforms to Franchisor's standards and specifications and, such other requirements as set forth in the Operations Manual. Franchisee must obtain Franchisor's written approval of the location of Franchisee's Administrative Office.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to the 2025 Deer Solution Franchise Disclosure Document, the franchisee is primarily responsible for managing the operations of their franchised business, including decisions about employees. Specifically, the Deer Solution franchisee must ensure that all employees or owners who provide the approved services and products have completed the training programs required by the franchisor to the franchisor's satisfaction.
If the franchisee is a corporation, a Managing Owner must be appointed to manage the operations of the Deer Solution business. This Managing Owner must maintain at least 25% equity and ownership interest in the franchise. An Operating Manager may also be designated to supervise the day-to-day operations at the Administrative Office, and this manager must meet Deer Solution's training and quality control standards and complete the initial training program.
While the franchisee or their designated managers handle the direct oversight of employees, Deer Solution retains the right to set minimum training standards and require completion of specific training programs. This ensures that all service providers meet the brand's quality standards. The franchisee is responsible for ensuring their staff meets these requirements, implying they have the authority to hire, fire, and train employees accordingly to maintain compliance with Deer Solution's operational standards.