Who pays for all costs and expenses related to participation in Deer Solution's Training Programs?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
ot submit a Service Order to Franchisee and either Franchisor, Franchisor's affiliates, and/or other System franchisee's may be selected to provide Approved Services and Products on behalf of a Corporate Account located within Franchisee's Operating Territory.
3.L. SALES AND SUPPORT CENTER AND SALES AND SUPPORT CENTER SERVICES
Franchisee agrees that Franchisor, in Franchisor's Reasonable Business Judgment and sole discretion, may implement and require that Franchisee, at Franchisee's cost and expense, participate in utilizing the Sales and Support Center and Sales and Support Center Services designated by Franchisor and as may be modified by Franchisor from time to time. Franchisee agrees that a core and critical component to all Deer Solution Businesses and Franchisee's Deer Solution Business relates to and includes communications with customers and prospective customers, the scheduling and rescheduling of estimate appointments, the scheduling and rescheduling of service visits, responding to customer complaints and other customer communications. Franchisee agrees that Franchisee shall exclusively adopt and utilize only those Sales and Support Centers designated and approved by Franchisor and that Franchisee shall exclusively adopt and utilize only those Sales and Support Center Services designated by Franchisor of which Franchisor may be the sole and exclusive supplier. Franchisee shall pay for all costs and expenses charged to Franchisee for Sales and Support Center Services. Fees for Sales and Support Center Services shall, in Franchisor's Reasonable Business Judgment, be exclusively determined by Franchisor from time to time and may include fixed general overhead fees and variable fees related to contacts involving or potentially involving the Franchised Business including, but not limited to, an initial prospect fee related to a prospect that contacts a Sales and Support Center, estimate scheduling and rescheduling, service visit scheduling and rescheduling, and escalation fees responding to customer complaints and supplemental inquiries. The variable Sales and Support Center Fees shall not exceed 8.5% of weekly Gross Sales, provided that Franchisor reserves the right to charge per communication fees that will be charged each and every time a communication occurs so long as such fees do not exceed 8.5% of Franchisee's Gross Sales in any weekly Accounting Period. Franchisee's participation and use of the Sales and Support Center is mandatory, and Franchisee's payment of Sales and Support Center Fees is mandatory.
ARTICLE 4 TRAINING AND OPERATING ASSISTANCE
4.A. INITIAL TRAINING, SUPPLEMENTAL TRAINING AND SYSTEM-WIDE TRAINING
(1) Within 30 days of the earlier of the Scheduled Business Commencement Date or the Actual Business Commencement Date, Franchisee's Managing Owner and one manager must complete, to Franchisor's satisfaction, Franchisor's initial training program (the "Training Program"). Franchisor will provide Franchisee, comprised of Franchisee's Managing Owner, and one designated manager, with Franchisor's Training Program. If Franchisee would like more than two individuals to attend the initial Training Program, subject to Franchisor's approval, Franchisee shall pay to Franchisor an additional fee of $500 per additional person attending Initial Training (the "Additional Initial Training Fee").
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to the 2025 Deer Solution Franchise Disclosure Document, franchisees are generally responsible for covering the costs and expenses associated with participating in required training programs. Specifically, the franchisee bears the cost of utilizing the Sales and Support Center services designated by Deer Solution. These costs can include fixed overhead fees and variable fees related to interactions with potential and existing customers, such as initial prospect fees, scheduling, and complaint resolution. These variable fees are capped at 8.5% of weekly gross sales.
In the event of a transfer of ownership, the new transferee is responsible for covering the expenses associated with completing any training programs in effect for Deer Solution franchisees. This includes training for the transferee, their Managing Owner, managers, and any other relevant employees.
Furthermore, franchisees must ensure that their employees and owners complete the training programs required by Deer Solution to the franchisor's satisfaction. This highlights the franchisee's ongoing responsibility to invest in training to maintain the standards and quality of service expected by Deer Solution. Therefore, a prospective franchisee should carefully consider these training-related expenses when evaluating the overall cost of investing in a Deer Solution franchise.