How often is the Deer Solution Technology Fee paid, and what are the payment options?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
ot submit a Service Order to Franchisee and either Franchisor, Franchisor's affiliates, and/or other System franchisee's may be selected to provide Approved Services and Products on behalf of a Corporate Account located within Franchisee's Operating Territory.
3.L. SALES AND SUPPORT CENTER AND SALES AND SUPPORT CENTER SERVICES
Franchisee agrees that Franchisor, in Franchisor's Reasonable Business Judgment and sole discretion, may implement and require that Franchisee, at Franchisee's cost and expense, participate in utilizing the Sales and Support Center and Sales and Support Center Services designated by Franchisor and as may be modified by Franchisor from time to time. Franchisee agrees that a core and critical component to all Deer Solution Businesses and Franchisee's Deer Solution Business relates to and includes communications with customers and prospective customers, the scheduling and rescheduling of estimate appointments, the scheduling and rescheduling of service visits, responding to customer complaints and other customer communications. Franchisee agrees that Franchisee shall exclusively adopt and utilize only those Sales and Support Centers designated and approved by Franchisor and that Franchisee shall exclusively adopt and utilize only those Sales and Support Center Services designated by Franchisor of which Franchisor may be the sole and exclusive supplier. Franchisee shall pay for all costs and expenses charged to Franchisee for Sales and Support Center Services. Fees for Sales and Support Center Services shall, in Franchisor's Reasonable Business Judgment, be exclusively determined by Franchisor from time to time and may include fixed general overhead fees and variable fees related to contacts involving or potentially involving the Franchised Business including, but not limited to, an initial prospect fee related to a prospect that contacts a Sales and Support Center, estimate scheduling and rescheduling, service visit scheduling and rescheduling, and escalation fees responding to customer complaints and supplemental inquiries. The variable Sales and Support Center Fees shall not exceed 8.5% of weekly Gross Sales, provided that Franchisor reserves the right to charge per communication fees that will be charged each and every time a communication occurs so long as such fees do not exceed 8.5% of Franchisee's Gross Sales in any weekly Accounting Period. Franchisee's participation and use of the Sales and Support Center is mandatory, and Franchisee's payment of Sales and Support Center Fees is mandatory.
ARTICLE 4 TRAINING AND OPERATING ASSISTANCE
**4.A.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
The 2025 Deer Solution Franchise Disclosure Document does not specify the payment schedule or options for a Technology Fee. However, it does state that franchisees must pay fees for Sales and Support Center Services. These fees may include fixed overhead and variable charges related to customer communications, appointment scheduling, and complaint resolution. The variable Sales and Support Center Fees shall not exceed 8.5% of weekly Gross Sales, provided that Deer Solution reserves the right to charge per communication fees that will be charged each and every time a communication occurs so long as such fees do not exceed 8.5% of Franchisee's Gross Sales in any weekly Accounting Period. Payment for these services is mandatory.
Without more specific information, it's difficult to determine the exact payment terms for technology-related fees. It is important to note that Deer Solution has the discretion to apply payments received from a franchisee to any past due indebtedness, including royalty fees, advertising contributions, or purchases from Deer Solution or its affiliates.
Prospective franchisees should ask Deer Solution for clarification on whether a separate 'Technology Fee' exists, its specific amount, how frequently it is charged (e.g., weekly, monthly), and the available payment methods. Understanding these details is crucial for accurate financial planning.