Can Deer Solution modify or designate alternative 'Business Management Systems'?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor reserves the right to modify and designate alternative Business Management Systems as Franchisor determines in Franchisor's Reasonable Business Judgment.
At all times, Franchisor shall possess direct live access and storage based access to the Business Management System for the Franchised Business and to Franchisee's Business Management System Data.
- "Business Management System Data" refers to and means the forms, data, tools, customer information, inventory and sales information that: (a) is pre-populated or entered into the Business Management System utilized by Franchisee; (b) is entered (whether by Franchisor or Franchisee) into the Business Management System utilized by Franchisee; and/or (c) is recorded, stored and/or maintained by the Business Management System in connection with the management and operations of the Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to Deer Solution's 2025 Franchise Disclosure Document, the franchisor retains the right to modify and designate alternative Business Management Systems. This means that Deer Solution has the authority to change the software, internet-based systems, point-of-sale systems, and customer relationship management systems used in the operation of the franchised business. These modifications and designations will be determined by Deer Solution in its Reasonable Business Judgment.
This provision is significant for prospective franchisees because it means they must be prepared to adapt to changes in the technology and systems used to manage their Deer Solution business. The franchisee does not have control over which Business Management Systems are used. Deer Solution also has direct live access and storage-based access to the franchisee's Business Management System data, which includes forms, data, tools, customer information, inventory, and sales information.
For a franchisee, this could mean incurring costs related to training on new systems or adapting business processes to align with new software. It is important for prospective franchisees to understand that Deer Solution's ability to modify and designate these systems is part of the franchise agreement, and franchisees are expected to comply with these changes. Franchisees should inquire about the frequency of such changes and the support provided by Deer Solution during transitions to new systems.