Who determines the fees for Deer Solution Sales and Support Center Services?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall pay for all costs and expenses charged to Franchisee for Sales and Support Center Services. Fees for Sales and Support Center Services shall, in Franchisor's Reasonable Business Judgment, be exclusively determined by Franchisor from time to time and may include fixed general overhead fees and variable fees related to contacts involving or potentially involving the Franchised Business including, but not limited to, an initial prospect fee related to a prospect that contacts a Sales and Support Center, estimate scheduling and rescheduling, service visit scheduling and rescheduling, and escalation fees responding to customer complaints and supplemental inquiries. The variable Sales and Support Center Fees shall not exceed 8.5% of weekly Gross Sales, provided that Franchisor reserves the right to charge per communication fees that will be charged each and every time a communication occurs so long as such fees do not exceed 8.5% of Franchisee's Gross Sales in any weekly Accounting Period. Franchisee's participation and use of the Sales and Support Center is mandatory, and Franchisee's payment of Sales and Support Center Fees is mandatory.
Source: Item 23 — RECEIPTS (FDD pages 55–246)
What This Means (2025 FDD)
According to Deer Solution's 2025 Franchise Disclosure Document, the franchisor determines the fees for Sales and Support Center Services. The fees are determined in the franchisor's Reasonable Business Judgment and may include fixed general overhead fees and variable fees related to contacts. These contacts can involve estimate scheduling, service visit scheduling, and responding to customer complaints.
The variable Sales and Support Center Fees will not exceed 8.5% of weekly Gross Sales. However, Deer Solution reserves the right to charge per communication fees, provided that these fees do not exceed 8.5% of the franchisee's Gross Sales in any weekly Accounting Period.
Participation in and payment for the Sales and Support Center are mandatory for all Deer Solution franchisees. This means franchisees must budget for these ongoing fees and factor them into their financial projections. Prospective franchisees should carefully consider the potential impact of these fees on their profitability and cash flow.