What access does Deer Solution have to the Business Management System used by the franchisee?
Deer_Solution Franchise · 2025 FDDAnswer from 2025 FDD Document
ion payment to the Professional.
Computer System
You are required to operate and maintain at least one new laptop computer to be used from your Administrative Office that must possess broadband internet access, and a tablet computer with broadband wireless internet access for each service vehicle that you operate. You must use the Business Management System that we designate in our operations manual. At all times, we will possess direct access to the Business Management System used by you and we will have access to all information entered into these systems including, including information about your sales and customers. The cost of the computer system that you will be required to purchase varies depending on your number of service vehicles with your estimated costs for a computer system being $1,400 to $2,800. You are obligated to install the software upgrades and patches as provided by the manufacturer of the computer and the Business Management System. You are responsible for hardware repairs or replacement of systems that are no longer covered under warranty. Your estimated costs for the maintenance, repair and updates for the computer systems is $1,500 per year. There are no contractual obligations imposed on us to maintain, repair, update, or upgrade your computer systems. You will also be required to utilize those customer reward programs and systems that we designate. There are no contractual limitations on the frequency or cost of this obligation. We will have independent access to all of the information and data that is electronically collected and stored on your Business Management System and, as such, will have access to all data related to the sales, inventory
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 29–35)
What This Means (2025 FDD)
According to Deer Solution's 2025 Franchise Disclosure Document, franchisees are required to use a designated Business Management System. Deer Solution maintains direct access to this system at all times. This access allows Deer Solution to view all information entered into the system by the franchisee, including data related to sales and customers.
This level of access enables Deer Solution to monitor the franchisee's business operations closely. It also allows them to gather data on the sales, inventory, and financial performance of the franchised business. This data can be used to assess the franchisee's performance, identify areas for improvement, and ensure compliance with the franchise agreement.
For a prospective franchisee, this means that Deer Solution will have a transparent view of their business operations. While this can be beneficial in terms of receiving support and guidance, it also means that the franchisee's business activities will be subject to ongoing scrutiny by Deer Solution. Franchisees should ensure they are comfortable with this level of oversight before investing in a Deer Solution franchise.