Under what circumstances would a Deck Medic franchisee be required to pay a Customer Satisfaction Non-Compliance Fee?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
mpete with or that are similar to the Approved Services and Products.
"Corporate Entity" refers to and means a corporation, limited liability company, partnership or other corporate legal entity that is not an individual person.
"Customer Satisfaction Non-Compliance Event" refers to and means any circumstance and/or event whereby Franchisee's monthly customer satisfaction and/or approval ratings, as measured on a monthly basis by a reputation management and/or customer review platform designated or selected by Franchisor, fails to achieve an aggregate customer satisfaction and/or approval rating of not less than 4.5 stars out of 5 starts and/or a 90% positive satisfaction rating for any particular month.
"Customer Satisfaction Non-Compliance Fee" refers to and means a fee payable by Franchisee in an amount equal to not less than $250 per month.
Source: Item 23 — RECEIPTS (FDD pages 43–228)
What This Means (2024 FDD)
According to Deck Medic's 2024 Franchise Disclosure Document, a franchisee may be required to pay a Customer Satisfaction Non-Compliance Fee if they experience a "Customer Satisfaction Non-Compliance Event." This event is defined as when the franchisee's monthly customer satisfaction and/or approval ratings, as measured by a platform designated by Deck Medic, fails to achieve an aggregate customer satisfaction and/or approval rating of not less than 4.5 stars out of 5 stars and/or a 90% positive satisfaction rating for any particular month.
The Customer Satisfaction Non-Compliance Fee will be no less than $250 per month. If the Customer Satisfaction Non-Compliance Event lasts for more than three consecutive months, Deck Medic may increase the fee to a monthly amount not exceeding $750. This fee is payable to Deck Medic on demand.
This policy incentivizes Deck Medic franchisees to maintain high levels of customer satisfaction. The potential for increased fees after three months of non-compliance underscores the importance Deck Medic places on consistent customer service. Prospective franchisees should be aware of these requirements and factor them into their business planning and operational strategies.