Under what circumstances does the Customer Service and Refunds fee apply for a Deck Medic franchise?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
| -- | --- | ||
|---|---|---|---|
| Customer Service and Refunds (Note 8) | Varies under the circumstances | On demand | Applies if, in our discretion, we elect to resolve a complaint or refund request by a customer. |
Source: Item 6 — OTHER FEES (FDD pages 11–15)
What This Means (2024 FDD)
According to Deck Medic's 2024 Franchise Disclosure Document, the Customer Service and Refunds fee is charged when Deck Medic, at its discretion, resolves a customer complaint or refund request related to services or products provided by the franchisee's business. This fee is not a fixed amount but varies depending on the specific circumstances of each case.
As a Deck Medic franchisee, you are required to guarantee your services to customers. If Deck Medic determines that a customer deserves a reimbursement for fees paid to the franchisee, Deck Medic may directly reimburse the customer. In such instances, the franchisee is then obligated to reimburse Deck Medic for the amount that Deck Medic paid to the customer.
This fee is listed in the Item 6 table, specifying that it is payable 'on demand'. This means that Deck Medic can request this payment from the franchisee whenever such a customer service issue arises and is resolved by Deck Medic. Additionally, franchisees must participate in any warranty insurance programs that Deck Medic designates.