Who selects the Reputation Management Services to be used by a Deck Medic franchisee?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
compete with or that are similar to the Approved Services and Products.
"Corporate Entity" refers to and means a corporation, limited liability company, partnership or other corporate legal entity that is not an individual person.
"Customer Satisfaction Non-Compliance Event" refers to and means any circumstance and/or event whereby Franchisee's monthly customer satisfaction and/or approval ratings, as measured on a monthly basis by a reputation management and/or customer review platform designated or selected by Franchisor, fails to achieve an aggregate customer satisfaction and/or approval rating of not less than 4.5 stars out of 5 starts and/or a 90% positive satisfaction rating for any particular month.
"Customer Satisfaction Non-Compliance Fee" refers to and means a fee payable by Franchisee in an amount equal to not less than $250 per month. If a Customer Satisfaction Non-Compliance Event(s) occurs or lasts for more than three consecutive months then Franchisor, in Franchisor's Reasonable Business Judgment, may increas
Source: Item 23 — RECEIPTS (FDD pages 43–228)
What This Means (2024 FDD)
According to Deck Medic's 2024 Franchise Disclosure Document, the franchisor designates or selects the reputation management and/or customer review platform used to measure a franchisee's customer satisfaction. This platform is used to determine if a franchisee meets the required customer satisfaction ratings.
Specifically, Deck Medic franchisees must maintain an aggregate customer satisfaction and/or approval rating of not less than 4.5 stars out of 5 stars and/or a 90% positive satisfaction rating each month. Failure to meet these standards results in a "Customer Satisfaction Non-Compliance Event."
If a franchisee fails to meet the customer satisfaction requirements, they will be charged a "Customer Satisfaction Non-Compliance Fee" of at least $250 per month. Deck Medic can increase this fee to a maximum of $750 per month if the non-compliance lasts for more than three consecutive months. This fee is payable to Deck Medic on demand.