What sections of the Deck Medic franchise agreement detail the warranty and customer service requirements for the franchisee?

According to Deck Medic's 2024 Franchise Disclosure Document, Item 9 outlines the franchisee's obligations, including where to find more detailed information within the franchise and other agreements. Specifically, the warranty and customer service requirements are addressed in Article 3.L and Article 7 of the Franchise Agreement, and further detailed in Item 16 of the FDD.

This means that prospective Deck Medic franchisees should carefully review these sections to understand their responsibilities regarding warranties provided to customers and the customer service standards they must uphold. These obligations could include specific procedures for handling customer complaints, the extent of warranty coverage offered on Deck Medic services, and any required training or certifications related to customer service.

Understanding these requirements is crucial for maintaining customer satisfaction and protecting the Deck Medic brand reputation. Franchisees should pay close attention to the specific terms and conditions outlined in these sections to ensure they are meeting the franchisor's expectations and providing adequate support to their customers.