What is the initial customer review non-compliance fee for Deck Medic franchisees?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
s during any calendar year.
Note 10: Non-Compliance Fee: Customer Reviews – You must subscribe to and participate in the customer review tracking and reputation management services and providers that we designate. If your customer review or customer satisfaction ratings, as measured across the review platforms that we designate, go below 4.5 stars out of 5 stars and/or a 90% positive satisfaction rating, then you must pay to us a customer review non-compliance fee of $250 for each and every month of non-compliance. If a condition of non-compliance occurs for more than three months, then we may increase this non-compliance fee to a monthly fee of n
Source: Item 6 — OTHER FEES (FDD pages 11–15)
What This Means (2024 FDD)
According to Deck Medic's 2024 Franchise Disclosure Document, franchisees may incur a non-compliance fee related to customer reviews. This fee is triggered if the franchisee's aggregate customer review ratings fall below 4.5 stars out of 5, or below a 90% approval rating across designated review platforms. The initial non-compliance fee is $250 per month for each month the franchisee remains below the required rating threshold.
Deck Medic requires franchisees to subscribe to and participate in customer review tracking and reputation management services that the company designates. This ensures that Deck Medic can monitor customer satisfaction and enforce the non-compliance fee policy. The fee is intended to incentivize franchisees to maintain high standards of service and address customer concerns promptly.
It's important to note that if a franchisee's customer review ratings remain non-compliant for more than three months, Deck Medic has the right to increase the non-compliance fee. The increased fee can be up to $750 per month. This escalating fee structure highlights the importance Deck Medic places on maintaining a positive brand reputation and customer satisfaction levels across all franchise locations.