Is a Deck Medic franchisee required to purchase the computer system and customer relationship management system that Deck Medic designates?

According to Deck Medic's 2024 Franchise Disclosure Document, franchisees are required to purchase, license, and use the computer system and customer relationship management (CRM) system that Deck Medic designates. This includes an iPad or Surface Pro tablet with cellular wireless internet access and the initial start-up license for the designated business management system. The estimated initial investment for the computer, software, and business management system ranges from $0 to $2,000, payable as arranged and incurred to suppliers.

This requirement ensures that all Deck Medic franchisees operate using a standardized technology platform, which can help maintain brand consistency and facilitate data collection and analysis across the franchise system. The designated business management system is referred to as the "Business Management System" in the FDD.

For prospective franchisees, this means they need to budget for the cost of the required computer system and CRM software as part of their initial investment. While the estimated range is $0 to $2,000, it's important to clarify with Deck Medic what specific hardware and software are required and what factors might influence the actual cost. This also means that franchisees will need to be comfortable using the designated technology and may need to invest time in training to become proficient with the system.

It is important to note that the cost of the computer system and CRM software is a one-time initial investment. However, franchisees should also inquire about any ongoing licensing fees, maintenance costs, or upgrade expenses associated with the Business Management System to fully understand the total cost of ownership.