Is a Deck Medic franchisee required to guarantee their services to customers?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
Note 8: Customer Services and Refunds – This fee will be based on the costs incurred by us, including refunds and/or credits that we may undertake on behalf of a customer that was not satisfied with the services or products provided by the Franchised Business. You must guarantee your services to your customers. If we determine that your customer is entitled to reimbursement of fees paid to you, we may reimburse your customer directly. You must reimburse us for the amounts that we reimburse your customer. You must also participate in any warranty insurance programs that we designate.
Source: Item 6 — OTHER FEES (FDD pages 11–15)
What This Means (2024 FDD)
According to Deck Medic's 2024 Franchise Disclosure Document, franchisees are required to guarantee their services to customers. If a customer is not satisfied with the services or products provided by the franchised business, Deck Medic may choose to reimburse the customer directly. In such cases, the franchisee is then obligated to reimburse Deck Medic for the amount that was refunded to the customer.
This policy ensures customer satisfaction and protects the Deck Medic brand's reputation. However, it also places a financial responsibility on the franchisee to deliver quality service. Franchisees must also participate in any warranty insurance programs that Deck Medic designates.
This requirement is detailed under 'Customer Services and Refunds' within the section on 'Other Fees.' The fees associated with customer service and refunds vary depending on the circumstances and are charged on demand. This means that franchisees need to budget for potential refund costs and maintain high service standards to minimize such occurrences.