Where can I find information about the Deck Medic customer survey?
Deck_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
"Confidential Information" refers to and means all of our trade secrets, methods, techniques, procedures, data and information (as same may exist as of the Effective Date of this Agreement and as may be developed, modified and supplemented in the future) constituting and comprising: (a) methods, specifications, standards, policies, procedures, information, concepts, programs and systems relating to the development, establishment, marketing, promotion and operation of Deck Medic Businesses; (b) information concerning consumer preferences for services, products, materials and supplies used or sold by, and specifications for and knowledge of suppliers of certain materials, equipment, products, supplies and procedures used and/or sold by Deck Medic Businesses; (c) information concerning customers, customer lists, email lists, database lists, product sales, operating results, financial performance and other financial data of Deck Medic Businesses; (d) customer lists and information related to Deck Medic Businesses and Deck Medic Businesses; (e) Business Management System Data; (f) current and future information contained in the Operations Manual; and (g) Know-How.
Source: Item 23 — RECEIPTS (FDD pages 43–228)
What This Means (2024 FDD)
The 2024 Deck Medic Franchise Disclosure Document does not contain specific information regarding a Deck Medic customer survey. However, it does refer to "information concerning consumer preferences for services" within the definition of 'Confidential Information.'
Item 23 defines 'Confidential Information' as data related to the Deck Medic business, including consumer preferences, customer lists, email lists, database lists, product sales, operating results, financial performance, and other financial data. It also includes data within the Business Management System.
A prospective franchisee should inquire with Deck Medic about the existence, nature, and availability of any customer survey data. Understanding how Deck Medic collects, analyzes, and utilizes customer feedback can be valuable for improving service delivery and marketing strategies.