For Cost Cutters Family Hair Salon, what are the two service packages that can be selected, and where are they described?
Cost_Cutters_Family_Hair_Salon Franchise · 2024 FDDAnswer from 2024 FDD Document
The FRANCHISEE will conform to all customer service standards prescribed by COST CUTTERS in writing.
The FRANCHISEE will have the absolute right to sell all products and services at whatever prices and on whatever terms it deems appropriate.
The FRANCHISEE will only sell the approved products and services to the FRANCHISEE'S retail customers at the Franchised Location and will not sell any products or services at retail or wholesale at or from any other location or through the Internet.
- 7.9 COST CUTTERS IMAGE. The FRANCHISEE acknowledges that the image intended to be portrayed by COST CUTTERS is that of a chain of hairstyling businesses that cater to cost conscious, value-minded customers who are seeking reasonably priced hair care services and products.
Consequently, the FRANCHISEE will sell only those products that have been approved by COST CUTTERS in advance in writing for use and/or resale in Cost Cutters Businesses.
- 7.10 OPERATIONS MANUAL. COST CUTTERS will provide the FRANCHISEE with one copy of COST CUTTERS' confidential Operations Manual (the "Manual") or make the Manual available to FRANCHISEE (e.g. via email or electronically by posting the Manual on the Internet) or by any other means.
Source: Item 23 — RECEIPT (FDD pages 76–439)
What This Means (2024 FDD)
Based on the 2024 Cost Cutters Family Hair Salon Franchise Disclosure Document, the franchise agreement does not explicitly detail two specific service packages that franchisees can select. However, it does state that Cost Cutters Family Hair Salon has developed a distinctive business system for operating hairstyling businesses.
The FDD emphasizes that franchisees must adhere to customer service standards and sell only approved products and services. The image that Cost Cutters Family Hair Salon intends to portray is that of a chain of hairstyling businesses catering to cost-conscious, value-minded customers seeking reasonably priced hair care services and products.
While franchisees have the right to set their own prices, they must maintain the brand's image and standards. The specifics of approved products and services are found in the confidential Operations Manual, which Cost Cutters Family Hair Salon provides to franchisees. Franchisees should consult this manual and communicate with the franchisor to fully understand the approved service offerings and how to best present them to customers.