Who oversees the training program for Cost Cutters Family Hair Salon franchisees?

According to Cost Cutters Family Hair Salon's 2024 Franchise Disclosure Document, Tara Aiken, the Associate Vice President, Learning and Development and Employee Experience, is responsible for overseeing the training program. Ms. Aiken assumed this role for Regis Corporation, Regis Affiliates, and Cost Cutters Family Hair Salon in August 2020. Before that, she held the position of Senior Manager, Learning & Development Strategy & Operations at Target in Minneapolis, MN, from October 2017 to August 2020.

The training staff at Cost Cutters Family Hair Salon is composed of instructors with varying years of experience in different fields such as operations, marketing, merchandising, education, IT, and talent acquisition. This suggests that franchisees and their employees will receive training from individuals with specialized knowledge in these key areas relevant to running a successful salon.

In addition to the initial training program, Cost Cutters Family Hair Salon also provides optional online technical training in areas such as customer service, haircutting, color, textured hair services, styling, back bar services, waxing, and retail. Franchisees can also request additional training for their employees at any time during the franchise term, although there may be a charge for this additional training depending on the type, location, and duration. The franchisee is responsible for covering the costs of salaries, benefits, transportation, living expenses, and worker's compensation for employees attending these optional training courses.