Are Coffee News franchisees allowed to post or link to defamatory materials?

According to the 2025 Coffee News Franchise Disclosure Document, Coffee News franchisees are prohibited from posting or linking to defamatory materials. The Social Media Policy outlined in the FDD emphasizes responsible and respectful online conduct. Franchisees must avoid posting or linking to materials that are defamatory, harassing, or indecent. This policy aims to protect the Coffee News brand and its reputation.

In addition to avoiding defamatory content, Coffee News franchisees must comply with all laws and regulations applicable to social media use. This includes refraining from defaming or disparaging competitors, customers, employees, suppliers, or Coffee News itself. Franchisees are also prohibited from harassing individuals, infringing on copyrighted materials, or violating privacy laws. The FDD makes it clear that all online posts must be truthful and not misleading.

Coffee News retains the right to monitor franchisees' social media activity and remove any content that violates the Social Media Policy or is deemed inconsistent with the brand's image. Franchisees are responsible for the content they post and must ensure their employees and representatives also adhere to these policies. This comprehensive approach to social media management reflects the importance Coffee News places on maintaining a positive and professional online presence.