Does the Closet Storage Concepts training program cover the guarantee of franchisee obligations?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
You (or your Operating Principal if you are an entity) and your designated manager (if employed) must attend and successfully complete to our satisfaction the Closet & Storage Concepts training course. If we determine that you and/or your designated manager are unable to successfully complete the training course, we have the right to terminate the Franchise Agreement. (Franchise Agreement - Section 4.4).
We do not charge for this training for up to the initial three (3) people. You must pay the travel and living expenses for you and your employees. The instructional materials consist of our Training and Operations Manual and demonstrations and practice. Initial training will be conducted by Dawn Smith, Gary Berthel, Tim Albert and Jason Friedley. Dawn has been our Director of Operations since 2007. Gary has been our National Production Training Manager since 2000. Tim has been our National Sales Training Manager since January, 2012. Jason has been the Director of Technology since 2011. Initial Training is provided on an as-needed basis but typically begins within 60 days of signing the Franchise Agreement. All training sessions begin at approximately 9 A.M. All training occurs at our New Jersey locations and/or at a Franchised Business location. We reserve our right to provide virtual training in lieu of in person training. (Franchise Agreement - Section 4.4).
The entire training program is subject to change due to updates in materials, methods, manuals and personnel without notice to you. The subjects and time periods allocated to the subjects actually taught to a specific franchisee and its personnel may vary based on the individual needs and/or experience of those persons being trained.
We reserve the right to offer refresher courses and supplemental training programs, which may be optional or mandatory, from time to time. You shall be responsible for the personal expenses, including transportation to and from the training site and lodging, meals, and salaries during training, for individuals attending any refresher or supplemental training. You shall pay our then-current tuition for any individual attending refresher courses or supplemental training. If our representatives must travel to provide the training, you must pay their travel costs and expenses. (Franchise Agreement - Section 4.4).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–38)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the Closet Storage Concepts training program's curriculum is not detailed regarding the guarantee of franchisee obligations. While Item 11 discusses the training program, including initial and ongoing training, the content focuses on operational and management aspects.
The training includes instruction from key personnel like the Director of Operations, National Production Training Manager, National Sales Training Manager, and Director of Technology. The program covers various aspects of running the business and may be adjusted based on the individual needs and experience of the franchisee and their personnel. Closet Storage Concepts also reserves the right to offer refresher courses and supplemental training programs, which may be optional or mandatory.
However, there is no mention of specific training modules or topics related to franchisee obligations or guarantees within the described training program. A prospective franchisee should inquire with Closet Storage Concepts about whether franchisee obligations are covered during training.