Is a Closet Storage Concepts franchisee obligated to use the BIZTRAX CMR software?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
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BIZTRAX CMR Software Setup:
You are obligated to use our web-based software program for management of customer
relations and related activities called BIZTRAX. The current cost for set up of this
Source: Item 5 — INITIAL FEES (FDD pages 12–13)
What This Means (2025 FDD)
According to Closet Storage Concepts' 2025 Franchise Disclosure Document, franchisees are required to use the BIZTRAX software. Specifically, BIZTRAX is the designated web-based software program for managing customer relations and related activities. The FDD states that the initial setup cost for the BIZTRAX software is $500, payable to Closet Storage Concepts.
This requirement means that a prospective Closet Storage Concepts franchisee must factor in the $500 setup fee as part of their initial investment. Furthermore, they will be obligated to learn and utilize the BIZTRAX software for managing customer interactions and other business-related tasks. This ensures that all franchisees within the Closet Storage Concepts system adhere to a standardized method of customer relationship management.
In addition to the initial setup fee, franchisees must also purchase CAD Design Software Keys from Closet Storage Concepts or an approved supplier. The FDD also specifies that Closet Storage Concepts reserves the right to modify the required software and hardware at any time, and franchisees are responsible for procuring any necessary updates or replacements. This ensures uniformity and compatibility across all Closet Storage Concepts franchises, but it also means that franchisees may incur additional costs for software and hardware upgrades during the term of their franchise agreement.