How should a Closet Storage Concepts franchisee answer the telephone?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall obtain at its own expense a new telephone number and listing, to be listed under the Closet & Storage Concepts name and not under Franchisee's corporate, partnership, or individual name, to be used exclusively in connection with Franchisee's operation of the Franchised Business.
Upon the expiration and nonrenewal, transfer or termination of this Agreement for any reason, Franchisee shall terminate its use of such telephone number and listing and assign same to Franchisor or its designee.
The Franchised Business shall be serviced by a suitable telephone system approved by Franchisor.
Franchisee shall answer the telephone in the manner set forth by Franchisor in the Operations Manual.
Franchisee must execute Franchisor's form of Telephone, Internet Websites and Listing Agreement a copy of which is attached hereto as Exhibit 11.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2025 FDD)
According to the 2025 Closet Storage Concepts FDD, franchisees are required to answer the telephone in a specific manner, as detailed in the Operations Manual. This ensures consistency and adherence to the brand's standards across all franchise locations. Franchisees must also obtain a new telephone number and listing under the Closet & Storage Concepts name, not their own corporate or individual name, and use it exclusively for the franchised business. This phone number must be part of a suitable telephone system approved by Closet Storage Concepts.
Upon termination or non-renewal of the franchise agreement, the franchisee must discontinue using the designated telephone number and transfer it to Closet Storage Concepts or their designee. This provision ensures that Closet Storage Concepts maintains control over its brand identity and customer communications.
Furthermore, franchisees are required to execute a Telephone, Internet Websites and Listing Agreement, which is included as an exhibit in the Franchise Agreement. This agreement likely outlines additional requirements and guidelines for telephone usage, internet presence, and business listings. Prospective franchisees should carefully review the Operations Manual and the Telephone, Internet Websites and Listing Agreement to fully understand their obligations regarding telephone communication standards and procedures.