What does the Closet Storage Concepts franchisee agree to implement as directed by the franchisor?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
training standards and procedures Franchisor specifies in order for Franchisee to conduct the business of the Franchised Business at all times in compliance with Franchisor's requirements. Franchisee shall never represent or imply to prospective employees and employees that they shall be or are employed by Franchisor.
- 5.3.5 The Franchised Business must be properly maintained at all times, including periodic repainting of the exterior and interior and all maintenance and repairs to all fixtures, furnishings, uniforms, signs and equipment to keep and run the Franchised Business as directed by the Operations Manual and otherwise as Franchisor reasonably directs.
- 5.3.6 Franchisee will at all times give prompt, courteous, and efficient service to the public; will perform work competently and in a workmanlike manner; and in all business dealings with members of the public, will be governed by the highest standards of honesty, integrity, fair dealing, and ethical conduct. Franchisee will do nothing that would tend to discredit, dishonor, reflect adversely upon, or in any manner injure the reputation of Franchisor or any franchisee of the System.
- 5.3.7 Franchisee acknowledges that a public demand has been created and exists for genuine products carrying certain of the Proprietary Marks and that the public have come and will come to expect that they will be able to obtain the products at an authorized Closet & Storage Concepts Business. Accordingly, Franchisee agrees that Franchisee will at all times during the term of this Agreement maintain an inventory of the products and of such other items which Franchisor may from time to time designate, which is adequate, both in terms of range of the products and other items covered and in terms of the quantities of the products and other items, to fulfill the public demand in Franchisee's market for the
products and other items and to promptly satisfy customers seeking the products and other items at the Franchised Business.
- 5.4 Managerial Responsibility. Subject to the provisions of Sections 5.4.1 of this Section 5.4, it is agreed that at all times during the term of this Agreement, Franchisee (if Franchisee is an individual, or if Franchisee is an entity, its shareholders, partners, members or principals, as the case may be) or Franchisee's duly authorized designated manager (who may or may not be a partner or principal of Franchisee) designated in writing to Franchisor shall: (i) devote his or their full time and effort to the active management and operation of the Franchised Business; (ii) irrespective of any delegation of authority not inconsistent with clause (i), reserve and exercise ultimate authority and responsibility with respect to the management and operation of the Franchised Business; (iii) not engage in or be connected with any other business or activity that interferes with the business under this Agreement; and (iv) represent and act on behalf of Franchisee in all dealings with Franchisor. If two or more individuals are named herein, each of them shall fulfill the requirements of clause (i), and both or all of them shall jointly fulfill the requirements of clauses (ii), (iii) and (iv).
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2025 FDD)
According to the 2025 Closet Storage Concepts Franchise Disclosure Document, the franchisee acknowledges the importance of the franchisor's quality and service standards and agrees to operate their business in accordance with those standards as described in the Operations Manual. The franchisee also acknowledges that adhering to the terms of the Franchise Agreement and implementing the Closet Storage Concepts system as the franchisor directs are essential to the operation of the franchisee's business, the Closet Storage Concepts system, and to all of the franchisor's franchisees.
Specifically, the Closet Storage Concepts franchisee must properly maintain the franchised business at all times, including periodic repainting of the exterior and interior, and all maintenance and repairs to all fixtures, furnishings, uniforms, signs, and equipment to keep and run the franchised business as directed by the Operations Manual and otherwise as the franchisor reasonably directs. The franchisee must also maintain an adequate inventory of products and other items that the franchisor may designate to fulfill public demand in the franchisee's market.
Furthermore, Closet Storage Concepts may, from time to time, change the standards and specifications applicable to the operation of the franchised business, including standards and specifications for products, services, computer software, inventory, supplies, signs, fixtures, furnishings, technology, and equipment, by written notice to the franchisee or through changes in the Operations Manual. The franchisee is responsible for implementing these changes at their own expense as if they were part of the Closet Storage Concepts system when the agreement was executed. The franchisee must also offer and sell all services, merchandise, and products that Closet Storage Concepts prescribes and only those services, merchandise, and products that Closet Storage Concepts prescribes.