Can Closet Storage Concepts charge a fee for the use of e-mail addresses/mailboxes?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
her identification in any electronic medium. If Franchisor provides Franchisee with an e-mail address, Franchisee must use the supplied e-mail address in all business communications with customers, vendors or suppliers. Franchisor owns all CSC e-mail addresses and has full access to all communications sent and received using those addresses. Franchisor may charge its then-current fee for use of e-mail addresses/mailboxes.
- 5.9 Inspection. During normal business hours and without prior notice, Franchisor or its
representatives or agents shall have the right to inspect Franchisee's records, interview Franchisee's customers and observe the manner in which Franchisee operates the Franchised Business.
5.10 Changes to the System.
Source: Item 22 — CONTRACTS (FDD page 59)
What This Means (2025 FDD)
According to Closet Storage Concepts' 2025 Franchise Disclosure Document, Closet Storage Concepts may charge a fee for the use of e-mail addresses or mailboxes. If Closet Storage Concepts provides the franchisee with an email address, the franchisee must use the supplied email address for all business communications with customers, vendors, or suppliers.
Closet Storage Concepts retains ownership of all CSC email addresses and has full access to all communications sent and received using those addresses. This means that Closet Storage Concepts can monitor all email correspondence conducted through the email address they provide.
For a prospective franchisee, this means they may incur an additional, potentially recurring, fee for using a Closet Storage Concepts-provided email address. It also implies that all email communications are subject to monitoring by Closet Storage Concepts. The franchisee should inquire about the amount of this fee and how frequently it is charged.