What actions will void the warranty provided by Closet Storage Concepts?
Closet_Storage_Concepts Franchise · 2025 FDDAnswer from 2025 FDD Document
The Company provides a warranty on all materials and workmanship for all sales of items delivered and installed for as long as the customer occupies the premises in which such products were installed; except for the following actions which will void the warranty: (a) the customer fails to pay all the agreed upon compensations upon completion of the project; (b) the customer subjects the project to use other than for it's reasonable and intended usage; and (c) the project is removed and is not removed and reinstalled by the Company. This warranty historically has not produced material costs; therefore, the Company has not accrued any future expenses against current operations.
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 59)
What This Means (2025 FDD)
According to Closet Storage Concepts's 2025 Franchise Disclosure Document, the company provides a warranty on all materials and workmanship for items delivered and installed, lasting as long as the customer occupies the premises. However, this warranty is not without conditions. Certain actions by the customer can void the warranty, which is a fairly standard practice in the franchise industry, especially for home-related services.
Specifically, the Closet Storage Concepts warranty becomes void if the customer fails to pay all agreed-upon compensation upon completion of the project. This condition protects the franchisee from customers who do not fulfill their financial obligations. Additionally, the warranty is voided if the customer subjects the project to use other than its reasonable and intended usage, preventing coverage for damage caused by misuse or abuse of the installed products.
Finally, the warranty is voided if the project is removed and reinstalled by anyone other than Closet Storage Concepts. This provision ensures that any modifications or reinstallations are performed by qualified personnel, maintaining the integrity of the installation and preventing damage that could arise from improper handling. Because this warranty historically has not produced material costs, Closet Storage Concepts has not accrued any future expenses against current operations.