What specific aspects of the Bakery must a Cinnaholic franchisee maintain in excellent condition?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
ry for the training of Franchisee's employees to ensure that the standards of quality for the products and services are maintained. Franchisee shall reimburse Franchisor for all costs associated with providing such personnel, including costs of transportation, meals, lodging, salaries, wages and other compensation (including fringe benefits).
(ii) Maintain at all times, at its expense, the Bakery and its machinery, equipment, fixtures, furnishings, furniture, décor, premises, parking areas, landscape areas, if any, and interior and exterior signs in an excellent, clean, attractive and safe condition in conformity with the Operations Manual and Franchisor's high standards and public image. Franchisee shall promptly make all repairs and replacements thereto as may be required to keep the Bakery in the highest degree of sanitation, repair and condition and to maintain maximum efficiency and productivity. However, Franchisee shall not undertake any alterations or additions (but may perform maintenance and make repairs) to the buildings, equipment, premises or parking areas associated with the Bakery without the prior written approval of Franchisor. If Franchisor changes its image or standards of operation with respect to the Bakery, Franchisee expressly agrees to comply with each change within such reasonable time as Franchisor may require, or if no time is specified, within 30 days after receiving notification of the change. Franchisee shall also maintain maintenance contracts and/or service contracts on all equipment and machinery designated by Franchisor and Franchisor shall have the right to designate the vendor(s) for such contracts and the requirements for the contracts.
(iii) Comply with all applicable laws, rules, ordinances and regulations that affect or otherwise concern the Bakery or the Franchised Site, including, without limitation, zoning, disability access, signage, fire and safety, fictitious name registrations, sales tax registration, and health and sanitation. Franchisee will be solely responsible for obtaining any and all licenses and permits required to operate the Bakery. Franchisee must keep copies of all health, fire, building occupancy and similar inspection reports on file and available for Franchisor to review. Franchisee must immediately forward to Franchisor any inspection reports or correspondence stating that Franchisee is not in compliance with any such laws, rules, ordinances and regulations.
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, franchisees are required to maintain several aspects of their bakery in excellent condition. Specifically, the bakery itself, along with its machinery, equipment, fixtures, furnishings, furniture, décor, premises, parking areas (if any), landscape areas (if any), and interior and exterior signs must be kept in an excellent, clean, attractive, and safe condition. This is to be done in accordance with the Operations Manual and Cinnaholic's high standards and public image.
To ensure these standards are met, franchisees must promptly make all necessary repairs and replacements to maintain the bakery in the highest degree of sanitation, repair, and overall condition, as well as to ensure maximum efficiency and productivity. However, franchisees cannot undertake any alterations or additions (beyond regular maintenance and repairs) to the buildings, equipment, premises, or parking areas without prior written approval from Cinnaholic.
Cinnaholic also retains the right to inspect the bakery at reasonable times to ensure compliance with these standards, specifications, business practices, policies, and requirements. This includes testing equipment, systems, products, and ingredients. If a franchisee fails to maintain the required standards of quality for products and services, Cinnaholic will provide written notice and a 10-day period to correct the failure. If the franchisee does not rectify the issue within this timeframe, Cinnaholic has the right to assign personnel to train the franchisee's employees, with the franchisee bearing all associated costs, including transportation, lodging, and compensation.