What rights does Cinnaholic Franchisor have to inspect the Bakery?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
ld wide web site or page which incorporates any of the Marks or otherwise promotes the Bakery. All advertising and promotion by Franchisee must be factually accurate and shall not detrimentally affect the Marks or the CINNAHOLIC® System, as determined in Franchisor's sole discretion.
12. COUNSELING AND ADVISORY SERVICES AND ONSITE ASSISTANCE
During the term of this Agreement, Franchisor may, in its sole discretion, upon the request of Franchisee, furnish counseling and advisory services to Franchisee with respect to the opening and operation of the Bakery, including consultation and advice regarding the following: (i) equipment selection and layout; (ii) employee selection and training; (iii) advertising and promotion; (iv) recipes, food, formulas and specifications; (v) bookkeeping and accounting; (vi) purchasing and inventory control; (vii) operational problems and procedures; (viii) periodic inspections; and (ix) new developments and improvements to the CINNAHOLIC® System. These counseling and advisory services shall occur at Franchisor's offices or via telephone or e-mail. Franchisor shall provide such assistance at no expense to Franchisee; provided, however, Franchisor reserves the right, in its sole discretion, to charge Franchisee a reasonable fee for unusual, extensive or extraordinary assistance requested by Franchisee and/or require Franchisee to reimburse Franchisor for expenses incurred by it in connection with providing such counseling and advisory services. In addition, if requested by Franchisee and Franchisor's personnel are available, Franchisor may provide onsite assistance and training at the Bakery, however, Franchisor reserves the right to charge a reasonable fee for this onsite assistance plus expenses and costs incurred by Franchisor in rendering such assistance. In no event shall Franchisor be liable to Franchisee in connection with providing or failing to provide such services.
13. OPENING ASSISTANCE
Before opening the Bakery, Franchisee shall comply with (i) all of Franchisor's pre-opening, development, construction and training requirements and checklists, and (ii) all other opening requirements set forth in this Agreement, the Operations Manual and/or elsewhere in writing by Franchisor ("Opening Requirements").
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, Cinnaholic may offer counseling and advisory services to franchisees regarding the operation of the bakery. These services include periodic inspections. These counseling and advisory services typically occur at Cinnaholic's offices or via telephone or e-mail at no expense to the franchisee. However, Cinnaholic reserves the right to charge a reasonable fee for unusual, extensive, or extraordinary assistance requested by the franchisee and/or require the franchisee to reimburse Cinnaholic for expenses incurred in connection with providing such counseling and advisory services.
Additionally, if requested by the franchisee and Cinnaholic's personnel are available, Cinnaholic may provide onsite assistance and training at the Bakery. However, Cinnaholic reserves the right to charge a reasonable fee for this onsite assistance plus expenses and costs incurred by Cinnaholic in rendering such assistance. Cinnaholic bears no liability to the franchisee in connection with providing or failing to provide such services.
Cinnaholic also requires franchisees to participate in programs designed to audit, survey, evaluate, or inspect business operations. Franchisees must maintain a contract with, or participate in any Cinnaholic contract with, any third party offering customer service, shopper experience, food safety, or other service programs designed to audit, survey, evaluate, or inspect business operations. Cinnaholic has the right to specify the third parties and the required level of participation in such programs, and the franchisee will bear the cost.