Who is responsible for reimbursing Cinnaholic Franchisor for the costs associated with providing personnel for training?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
ld wide web site or page which incorporates any of the Marks or otherwise promotes the Bakery. All advertising and promotion by Franchisee must be factually accurate and shall not detrimentally affect the Marks or the CINNAHOLIC® System, as determined in Franchisor's sole discretion.
12. COUNSELING AND ADVISORY SERVICES AND ONSITE ASSISTANCE
During the term of this Agreement, Franchisor may, in its sole discretion, upon the request of Franchisee, furnish counseling and advisory services to Franchisee with respect to the opening and operation of the Bakery, including consultation and advice regarding the following: (i) equipment selection and layout; (ii) employee selection and training; (iii) advertising and promotion; (iv) recipes, food, formulas and specifications; (v) bookkeeping and accounting; (vi) purchasing and inventory control; (vii) operational problems and procedures; (viii) periodic inspections; and (ix) new developments and improvements to the CINNAHOLIC® System. These counseling and advisory services shall occur at Franchisor's offices or via telephone or e-mail. Franchisor shall provide such assistance at no expense to Franchisee; provided, however, Franchisor reserves the right, in its sole discretion, to charge Franchisee a reasonable fee for unusual, extensive or extraordinary assistance requested by Franchisee and/or require Franchisee to reimburse Franchisor for expenses incurred by it in connection with providing such counseling and advisory services. In addition, if requested by Franchisee and Franchisor's personnel are available, Franchisor may provide onsite assistance and training at the Bakery, however, Franchisor reserves the right to charge a reasonable fee for this onsite assistance plus expenses and costs incurred by Franchisor in rendering such assistance. In no event shall Franchisor be liable to Franchisee in connection with providing or failing to provide such services.
13. OPENING ASSISTANCE
Before opening the Bakery, Franchisee shall comply with (i) all of Franchisor's pre-opening, development, construction and training requirements and checklists, and (ii) all other opening requirements set forth in this Agreement, the Operations Manual and/or elsewhere in writing by Franchisor ("Opening Requirements"). Upon satisfactory completion of the Opening Requirements, Franchisor shall provide Franchisee with an opening person(s) to assist in the opening of the Bakery and the training of Franchisee's employees. The opening person(s) will remain at the Bakery for such length of time as Franchisor shall deem necessary.
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, the franchisee is generally responsible for the costs associated with training. While Cinnaholic may furnish counseling and advisory services at no expense to the franchisee, Cinnaholic reserves the right to charge a reasonable fee for unusual, extensive, or extraordinary assistance requested by the franchisee.
Specifically, if the franchisee requests onsite assistance and training at the bakery, Cinnaholic reserves the right to charge a reasonable fee for this onsite assistance, in addition to expenses and costs incurred by Cinnaholic in rendering such assistance. This means that if a Cinnaholic franchisee needs additional help beyond the standard training, they will likely have to cover the costs of Cinnaholic personnel providing that training.
Furthermore, the franchisee is responsible for implementing a training program approved by Cinnaholic for their employees and ensuring their employees are properly trained. The franchisee is also responsible for the travel and living expenses for themselves, their managers, and employees to attend any additional training programs or conferences that Cinnaholic may require from time to time. This highlights that Cinnaholic franchisees should budget for ongoing training expenses for themselves and their staff.