Does Cinnaholic require franchisees to offer all goods and services that they designate?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
You must conduct the business operated at your Bakery as required by the Operations Manual and the Franchise Agreement. You must offer and sell only those products and services approved by us. Further, you must offer all goods and services that we designate as required for all franchisees. These required goods and services include custom gourmet cinnamon rolls and baked goods, and other food products and beverages. We have the right to add additional authorized goods and services that you must offer. This means that we have the right to require you to carry the required menu items that we dictate and that we determine are appropriate for CINNAHOLIC® Bakeries. There are no limits on our right to make modifications to our approved menu, whether by a change in the Operations Manual or through an amendment to the Franchise Agreement or by another form of written directive.
We will not restrict you from soliciting any customers, no matter who they are or where they are located. However, you may only sell products to consumers for consumer purposes (and not for resale). You may not sell products at wholesale. In addition, you may provide delivery and catering services from the Bakery within or without your Franchise Territory in connection with providing these delivery and catering services within a reasonable distance from the site of the Bakery not to exceed 10 miles, provided the deliveries are made by ground transportation. Subject to this maximum mileage requirement, you may provide catering and delivery services in the Franchise Territories of other CINNAHOLIC® franchisees, and other CINNAHOLIC® franchisees may provide the same services in your Franchise Territory. You may not ship products within or without your Franchise Territory.
You may not have or use, or permit the presence or use of, video game machines or vending machines or any similar device or machine at the Bakery unless we consent in writing.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 41–42)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, franchisees must offer all goods and services that Cinnaholic designates as required. These required goods and services include custom gourmet cinnamon rolls and baked goods, along with other food products and beverages. Cinnaholic retains the right to add additional authorized goods and services that franchisees must offer, meaning they can dictate required menu items deemed appropriate for Cinnaholic bakeries.
This requirement ensures uniformity across all Cinnaholic franchise locations, maintaining brand consistency and customer expectations. Cinnaholic has the right to modify the approved menu through changes in the Operations Manual, amendments to the Franchise Agreement, or other written directives.
For a prospective franchisee, this means they must be prepared to adapt their offerings based on Cinnaholic's decisions. While franchisees must offer required items, Cinnaholic does not restrict them from soliciting any customers, but sales must be for consumer purposes and not for resale or wholesale. Franchisees can provide delivery and catering services within a reasonable distance, not exceeding 10 miles from the bakery, even into other franchisees' territories, subject to the same mileage limitations. Franchisees are prohibited from shipping products within or without their Franchise Territory. Additionally, franchisees cannot have video game machines or vending machines at the Bakery unless Cinnaholic provides written consent.