What qualification must a Cinnaholic manager have?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
You must maintain direct responsibility over the Bakery; however, we do not require that you personally supervise the day-to-day operations of the Bakery. During operations hours, a Manager who has successfully completed the initial training program described in Section 14.1 of the Franchise Agreement, must at all times be at your Bakery. The Managers must directly supervise and be responsible for the dayto-day management and proper operation of your Bakery, and the Managers may not assist in any business which competes with your Bakery. The Managers must invest their full time and attention and devote their best efforts to the on-premises management of the Bakery. The Managers cannot have an interest or business relationship with any of our business competitors. The Managers need not have an ownership interest in the franchisee.
If the Managers are not already bound by the Franchise Agreement, we may require them to sign a noncompetition, non-solicitation and/or nondisclosure agreement in the form(s) prescribed by us. This noncompetition, non-solicitation and/or nondisclosure agreement will prohibit them from directly or indirectly engaging in activities that compete with the operations of your Bakery or any other CINNAHOLIC® Bakery, disclosing our confidential and proprietary information and trade secrets, and soliciting our employees and employees of other CINNAHOLIC® franchisees. We also may require those employees who have received our confidential and proprietary information to enter into the same noncompetition, non-solicitation and/or nondisclosure agreement.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 41)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, a manager must successfully complete the initial training program to oversee the day-to-day operations of a Cinnaholic bakery. This training is detailed in Section 14.1 of the Franchise Agreement. The manager must be present at the bakery during all operating hours and is responsible for the proper management of the location.
The Cinnaholic training program requires managers to satisfactorily complete all training projects and written tests with a passing score. They must also successfully demonstrate all on-the-job training procedures detailed in the Operations Manual and the CINNAHOLIC® Training Manual to the franchisor's satisfaction. This certification must be obtained at least one day before the bakery opens for business.
This requirement ensures that each Cinnaholic location is run by someone competent and knowledgeable in the brand's specific operational standards. The franchisee is responsible for covering all travel and living expenses associated with the manager's training, including transportation, lodging, meals, and compensation. The franchisee is responsible for training their employees, not Cinnaholic.
Cinnaholic may also require managers to sign a noncompetition, non-solicitation, and/or nondisclosure agreement to protect the brand's interests. This agreement would prevent them from engaging in activities that compete with Cinnaholic, disclosing confidential information, or soliciting employees of Cinnaholic or its franchisees.