During operating hours at Cinnaholic, what is the requirement for a manager to be present?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
You must maintain direct responsibility over the Bakery; however, we do not require that you personally supervise the day-to-day operations of the Bakery. During operations hours, a Manager who has successfully completed the initial training program described in Section 14.1 of the Franchise Agreement, must at all times be at your Bakery. The Managers must directly supervise and be responsible for the dayto-day management and proper operation of your Bakery, and the Managers may not assist in any business which competes with your Bakery. The Managers must invest their full time and attention and devote their best efforts to the on-premises management of the Bakery. The Managers cannot have an interest or business relationship with any of our business competitors. The Managers need not have an ownership interest in the franchisee.
If the Managers are not already bound by the Franchise Agreement, we may require them to sign a noncompetition, non-solicitation and/or nondisclosure agreement in the form(s) prescribed by us. This noncompetition, non-solicitation and/or nondisclosure agreement will prohibit them from directly or indirectly engaging in activities that compete with the operations of your Bakery or any other CINNAHOLIC® Bakery, disclosing our confidential and proprietary information and trade secrets, and soliciting our employees and employees of other CINNAHOLIC® franchisees. We also may require those employees who have received our confidential and proprietary information to enter into the same noncompetition, non-solicitation and/or nondisclosure agreement.
We may require each of your owners holding at least a 10% equity interest in you, to personally guarantee your obligations to us under the Development Agreement and the Franchise Agreement. The guarantees will be in the form of the Guaranty Agreement attached as Exhibit E to the Development Agreement and Exhibit F to the Franchise Agreement, respectively.
We also require that each Bakery be open no less than 70 hours per week as specified in our Operations Manual from time-to-time.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 41)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, a manager who has successfully completed the initial training program must be present at the bakery during all operating hours. While the franchisee maintains direct responsibility over the bakery, they are not required to personally supervise day-to-day operations. The designated manager is responsible for the day-to-day management and proper operation of the bakery and must invest their full time and attention to the on-premises management of the bakery. The manager cannot assist in any business that competes with the Cinnaholic bakery, nor can they have any business relationship with Cinnaholic's business competitors.
This requirement ensures that a trained and qualified individual is always present to oversee operations and maintain Cinnaholic's standards. The manager does not need to have an ownership interest in the franchise. Cinnaholic may also require the manager to sign a noncompetition, non-solicitation, and/or nondisclosure agreement to protect Cinnaholic's interests. This agreement would prevent them from engaging in activities that compete with Cinnaholic, disclosing confidential information, or soliciting employees.
This policy is fairly standard in the franchise industry, as franchisors want to ensure consistent quality and service across all locations. For a prospective franchisee, this means they will need to either be a certified manager themselves or hire and train a manager who meets Cinnaholic's requirements. The franchisee will be responsible for the costs associated with training the manager, including travel, lodging, meals, and compensation. Additionally, Cinnaholic requires each bakery to be open no less than 70 hours per week, as specified in their Operations Manual.