What happens during the shadowing and support portion of Cinnaholic's training?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
| Time | Classroom Training Lesson | Location | |
|---|---|---|---|
| 10:00 AM | Mission and Vision | Atlanta, GA | |
| 11:00 AM | Policy Review and New Hire Paperwork | ||
| 11:00-1 PM | Employee Management (Scheduling and Payroll) | ||
| 1:00-2:00 PM | Lunch/Break | ||
| 2:00 PM | Inventory Management | ||
| 3:00 PM | Social Media Management Day 2 | ||
| Time | In-Store Training Lesson | Location | |
| 10:00 AM | Inventory and Equipment Review | Atlanta, GA |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–35)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, the final portion of the in-store training in Atlanta, GA, is dedicated to shadowing and support. This segment is scheduled for the last day of training.
The training schedule includes a variety of classroom and in-store lessons. The in-store training covers essential operational tasks such as inventory and equipment review, ingredient preparation and storage, making dough and rolls, processing sales via the POS system, handling various payment methods (vouchers, gift certificates), managing refunds, preparing to-go boxes, and making coffee, tea, and hot chocolate. It also includes customer service skills like greeting customers, explaining the menu, and taking orders. Cleaning and dishwashing techniques are also reviewed.
Prospective franchisees should note that the FDD does not provide specific details about the content or format of the shadowing and support portion of the training. Therefore, it would be beneficial for potential franchisees to inquire with Cinnaholic about what this entails to fully understand the scope and nature of the support provided during this final training phase.