How does the Cinnaholic franchisor's business experience (Item 2) relate to the assistance they provide to franchisees before opening (Item 11)?

Except as listed below, we are not required to provide you with any assistance.

Services Before Opening. Before you open your Bakery, we will:

• (a) Assist you in selecting, and then approve (if appropriate) a lease, sublease or purchase agreement for your Bakery site. We do not choose the site, but may give you support and guidance. (See Development Agreement, Section 7.)
• (b) Provide you with a set of standard architectural plans and specifications for a prototype CINNAHOLIC® Bakery. We must approve any and all changes or revisions to the site and construction plans and specifications. (See Development Agreement, Section 8.)
• (c) License you the Marks necessary to commence the franchised business. (See Franchise Agreement, Section 1.)
• (d) Loan you one copy of the Operations Manual which contain mandatory and suggested specifications, standards, and procedures. The Operations Manual may be provided to you in text and/or electronic format. The Operations Manual is confidential and proprietary and remains our property. We have the right to modify the Operations Manual as we deem appropriate, although the modifications will not alter your status and rights under the Franchise Agreement. Attached to this Disclosure Document as Exhibit D is a copy of the Table of Contents of the Operations Manual. (See Franchise Agreement, Section 7.)
• (e) Provide you with grand opening assistance from our personnel, including planning and developing a grand opening social media marketing and promotional program. (See Franchise Agreement, Sections 11.1 and 13.)
• (f) Give you periodic guidance (as we deem necessary) about the development, opening and operation of the Bakery, including advice regarding equipment selection and layout and employee selection and training. (See Development Agreement, Section 9 and Franchise Agreement, Section 12.)
• (g) Before you commence operating the Bakery, provide initial training for up to two individuals that (i) will assume primary responsibility for managing your Bakery and (ii) will devote full time and best efforts to the management operation of your Bakery (the "Managers"). (See Franchise Agreement, Section 14.1.)
• (h) Provide you written specifications for equipment, signs, fixtures, opening inventory and supplies. We also provide names of approved suppliers for these items. We do not deliver or install the items. (See Franchise Agreement, Section 13.)
• (i) Upon signing your lease, we will provide you with project management to assist you in identifying bottlenecks and helping expedite pre-construction activities to help you have an efficient timeline and a successful Bakery project. (See Franchise Agreement, Section 3.1)