What is the Cinnaholic franchisee's obligation regarding the condition of the Cinnaholic Bakery's machinery?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor and its duly authorized representatives shall have the right, if they so elect, at all reasonable times, to enter and inspect the Bakery to ensure that Franchisee is complying with such specifications, standards, business practices, policies and requirements and to test any and all equipment, systems, products and ingredients used in connection with the operation of the Bakery.
If Franchisee in any way shall fail to maintain the standards of quality for the products and services as established by Franchisor from time to time, Franchisor shall notify Franchisee in writing of the failure and give Franchisee 10 days in which to cure such failure.
If Franchisee fails to cure such failure within such 10 day period, Franchisor shall, in addition to any other remedy available to it, have the right to assign to the Bakery such persons as it deems necessary for the training of Franchisee's employees to ensure that the standards of quality for the products and services are maintained.
Franchisee shall reimburse Franchisor for all costs associated with providing such personnel, including costs of transportation, meals, lodging, salaries, wages and other compensation (including fringe benefits).
- (ii) Maintain at all times, at its expense, the Bakery and its machinery, equipment, fixtures, furnishings, furniture, décor, premises, parking areas, landscape areas, if any, and interior and
exterior signs in an excellent, clean, attractive and safe condition in conformity with the Operations Manual and Franchisor's high standards and public image.
Franchisee shall promptly make all repairs and replacements thereto as may be required to keep the Bakery in the highest degree of sanitation, repair and condition and to maintain maximum efficiency and productivity.
However, Franchisee shall not undertake any alterations or additions (but may perform maintenance and make repairs) to the buildings, equipment, premises or parking areas associated with the Bakery without the prior written approval of Franchisor.
If Franchisor changes its image or standards of operation with respect to the Bakery, Franchisee expressly agrees to comply with each change within such reasonable time as Franchisor may require, or if no time is specified, within 30 days after receiving notification of the change.
Franchisee shall also maintain maintenance contracts and/or service contracts on all equipment and machinery designated by Franchisor and Franchisor shall have the right to designate the vendor(s) for such contracts and the requirements for the contracts.
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, franchisees are responsible for maintaining their bakery and its machinery. Cinnaholic franchisees must maintain, at their own expense, the bakery, machinery, equipment, fixtures, furnishings, furniture, decor, premises, parking areas, landscape areas (if any), and interior and exterior signs in excellent, clean, attractive, and safe condition. This maintenance must conform to the Operations Manual and Cinnaholic's high standards and public image.
Franchisees are obligated to promptly make all necessary repairs and replacements to keep the bakery in the highest degree of sanitation, repair, and condition, ensuring maximum efficiency and productivity. However, franchisees cannot undertake any alterations or additions (beyond maintenance and repairs) to the buildings, equipment, premises, or parking areas without prior written approval from Cinnaholic.
Furthermore, if Cinnaholic changes its image or standards of operation, franchisees must comply with these changes within a reasonable timeframe specified by Cinnaholic, or within 30 days if no specific time is given after receiving notification. Franchisees must also maintain maintenance and/or service contracts on all equipment and machinery designated by Cinnaholic, and Cinnaholic has the right to designate the vendors for these contracts and their requirements. This ensures that all Cinnaholic locations maintain a consistent brand image and operational standard.