What is the Cinnaholic franchisee's obligation if a Manager ceases active employment at the Bakery?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
14. TRAINING
14.1. Initial Training. The Bakery must have two persons that (i) are designated by Franchisee to a
- 14.2. Training of Employees. Franchisee shall implement a training program approved by Franchisor for employees of the Bakery and shall be responsible for the proper training of its employees. Franchisee agrees not to employ any person who fails or refuses to complete Franchisee's training program or is unqualified to perform his or her duties at the Bakery in accordance with the requirements established for the operation of a CINNAHOLIC® Bakery.
- 14.3. Additional Training. Franchisee and its Managers and employees shall attend and conduct such additional training programs as Franchisor may from time to time reasonably require relating to the operation of the Bakery and the CINNAHOLIC®. Franchisee also may be required to purchase training films or other instructional materials as specified by Franchisor from time to time in the Operations Manual or otherwise.
- 14.4. Conferences. Franchisor may require Franchisee and/or one or more of the operating managers of the Bakery to attend conferences which may be offered by Franchisor from time to time. Franchisee will be responsible for the travel and living expenses of such persons, and Franchisor may charge a reasonable fee sufficient to cover the costs and expenses of such conferences.
- 14.5. Requirements to Attend Training. All individuals participating in training programs offered by Franchisor must (i) behave in a professional, non-disruptive, non-harassing and nondiscriminatory manner during training, (ii) not be under the influence of any stimulant during training, and (iii) satisfy any other training pre-requisites set forth in the Operations Manual or otherwise. Franchisor has a right to terminate training for any individual that, in Franchisor's judgment, does not satisfy the requirements in this Section and Franchisee must immediately designate a replacement.
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
Based on the 2025 Cinnaholic Franchise Disclosure Document, if a manager leaves their position at the Cinnaholic bakery, the franchisee must ensure the bakery operations continue to meet Cinnaholic's standards. While the FDD does not explicitly state the steps required when a manager ceases employment, it emphasizes the franchisee's responsibility for training and staffing.
The franchisee is responsible for implementing a training program approved by Cinnaholic for all bakery employees. They must ensure that all staff members are properly trained and qualified to perform their duties according to Cinnaholic's standards. This includes not employing anyone who fails to complete the training program or is unqualified. Therefore, if a manager leaves, the franchisee would likely need to either train an existing employee to take on the manager's responsibilities or hire and train a new manager.
Furthermore, the franchisee and their managers and employees are required to attend additional training programs that Cinnaholic may reasonably require. This ensures that the bakery staff remains up-to-date with the latest operational procedures and standards. If a manager leaves, Cinnaholic might require the franchisee or a replacement manager to undergo specific training. The franchisee is also responsible for the travel and living expenses associated with attending these conferences, as well as any reasonable fees charged by Cinnaholic to cover the costs of the conferences.
In summary, while the FDD doesn't provide explicit instructions for when a manager leaves, the franchisee's obligations include maintaining properly trained staff, potentially providing additional training to new or existing staff, and ensuring continuous compliance with Cinnaholic's operational standards. A prospective franchisee should clarify with Cinnaholic the specific procedures and support available in the event of a manager's departure.