Can a Cinnaholic franchisee employ someone who has not completed the franchisee's training program?

According to Cinnaholic's 2025 Franchise Disclosure Document, a franchisee must implement a training program approved by Cinnaholic for its bakery employees and is responsible for ensuring employees are properly trained. The franchisee is explicitly prohibited from employing anyone who either fails to complete the franchisee's training program or is deemed unqualified to perform their duties according to Cinnaholic's operational requirements. This requirement ensures that all staff members meet the brand's standards for service and product quality.

This stipulation is significant for prospective Cinnaholic franchisees as it highlights the importance of adhering to the franchisor's training protocols. Franchisees must invest time and resources in training their staff to meet Cinnaholic's standards. Failure to comply with this requirement could lead to operational inconsistencies and potential breaches of the franchise agreement.

Moreover, Cinnaholic retains control over the training standards and can mandate additional training programs for franchisees, managers, and employees. The franchisee is responsible for the costs associated with these additional training requirements. This ongoing training commitment ensures that all Cinnaholic locations maintain a consistent level of service and product quality, but it also represents a continuous investment for the franchisee.