For a Cinnaholic franchise, how many individuals must be designated as Managers responsible for managing the Bakery?
Cinnaholic Franchise · 2025 FDDAnswer from 2025 FDD Document
14.1. Initial Training. The Bakery must have two persons that (i) are designated by Franchisee to assume primary responsibility for managing the Bakery and (ii) will devote full time and best efforts to the management and operation of the Bakery (the "Managers"). Franchisee will inform Franchisor in writing as to the identity of the Managers, including all additions to and successors. As and when required by Franchisor, the Managers must attend and successfully complete to the satisfaction of Franchisor an initial management training program specified by Franchisor or a comparable training program approved in advance by Franchisor in its sole discretion. Each Manager required to complete the initial training program must successfully complete it before the Bakery may open for business. No fee will be charged by Franchisor for the participation of up to two Managers in the training program, however, the Franchisee shall be responsible for the costs and expenses (such as transportation, lodging, meals and compensation) of each person who attends the training. During operations hours, a Manager who has successfully completed the initial training program must at all times be at the Bakery. In the event that a Manager ceases active employment at the Bakery, Franchisee must notify Franchisor within 5 days of cessation of the Manager's employment at the Bakery and enroll a qualified replacement in the initial management training program within 30 days of cessation of such Manager's employment. Franchisor, in its sole discretion, reserves the right to waive all or a portion of the training program required under this Section.
Source: Item 22 — CONTRACTS (FDD pages 61–62)
What This Means (2025 FDD)
According to Cinnaholic's 2025 Franchise Disclosure Document, a franchisee must designate two individuals as Managers who will have primary responsibility for managing the Cinnaholic bakery. These Managers must devote their full time and best efforts to the bakery's management and operation. The franchisee is required to inform Cinnaholic in writing about the identity of these Managers, including any additions or successors to the position.
These designated Managers are required to attend and successfully complete Cinnaholic's initial management training program to the satisfaction of the company. This training must be completed before the bakery is allowed to open for business. Cinnaholic does not charge a fee for up to two Managers to participate in this initial training program; however, the franchisee is responsible for covering the costs and expenses associated with the training, such as transportation, lodging, meals, and compensation.
Furthermore, Cinnaholic requires that a Manager who has successfully completed the initial training program be present at the bakery at all times during operating hours. If a Manager ceases employment at the bakery, the franchisee must notify Cinnaholic within 5 days and enroll a qualified replacement in the initial management training program within 30 days of the Manager's departure. Cinnaholic retains the right to waive all or part of the required training program at its discretion.