What customer service skills are taught during Cinnaholic's in-store training?

According to the 2025 Cinnaholic FDD, in-store training includes several components related to customer service. Trainees learn to process sales using the POS system, redeem vouchers (such as Groupons, Living Social deals, and gift certificates), and handle refund payments. They also learn how to issue in-store gift certificates, which can be a valuable tool for customer satisfaction and retention. Furthermore, employees are trained to prepare to-go boxes, prepare and serve beverages like coffee, tea, and hot chocolate, and take phone orders. These skills ensure that Cinnaholic staff can handle transactions and order fulfillment efficiently.

In addition to order processing and fulfillment, Cinnaholic's training emphasizes direct customer interaction. Employees are taught how to greet customers, explain the menu, and take orders. This aspect of the training is crucial for creating a positive customer experience and ensuring that customers feel welcomed and informed. By focusing on these skills, Cinnaholic aims to equip its staff with the ability to provide excellent service from the moment a customer enters the store to the completion of their order.

The FDD also highlights Cinnaholic's broader commitment to customer service through its mission principles. These principles emphasize that each customer is the most important customer, and the company aims to make things easy for the customer and stand behind its food service. While these principles are covered in classroom training, the in-store training provides practical application of these concepts, ensuring that employees understand how to implement these principles in their daily interactions with customers. This comprehensive approach to training, combining both practical skills and customer-focused principles, is intended to create a consistent and positive experience for every Cinnaholic customer.